FAQ

Questions, Answered

Everything you need to know before your appointment.

How do I book an appointment?

All appointments are booked through the website using the booking request form. Your request is reviewed and your appointment is confirmed once approved.

How far in advance do I need to book?

At least 48 hours. Same-day and squeeze-in requests may be accommodated when possible and include a $50 fee.

How do custom wigs work?

Choose one hair type, then 3 or 4 bundles with a length for each. Four bundles gives 200% density (Raw Cambodian Double Drawn can reach 300%). Your frontal or closure texture must match your bundles. Bri will schedule a consultation to take your measurements: you can drive to her, or she can travel to you for a $25 flat fee. Hair bought from TME is 10% off with your service.

Is a deposit required?

Yes. A $20 flat-rate deposit secures your booking and goes toward the total cost of your service. The deposit is non-refundable, but it can be transferred to a new date with proper notice.

What are your hours?

Tuesday to Thursday, 8am to 2pm. Friday to Sunday by special availability.

Where are you located?

511 Gatewood Drive, Monroe, GA. Travel services may be available within a 30-mile radius, with a travel fee starting at $25.

How should my hair arrive?

Clean, blow-dried and fully detangled. A detangling fee may apply if hair arrives unprepared.

Can I bring my own hair or wig?

Yes. You may provide your own, or hair can be provided by The Mane Experience. If you bring your own, you are responsible for its quality.

Can I bring a guest or my children?

No. Only the person being serviced is permitted in the space, and children are not currently serviced.

What if I need to cancel or reschedule?

Please give at least 24 hours' notice. You may reschedule up to 2 times and apply your deposit to the new date.

What if I'm running late?

There is a 10 minute grace period. After 15 minutes a $15 fee applies, and the appointment may need to be cancelled.

Which payment methods do you accept?

Cash, card, Cash App, Zelle and Apple Pay. Final payment is due the day of your appointment.

Do you offer shampoo services?

Shampoo services are coming soon. You can still request one when you book and it will be confirmed by request.

What if I'm unhappy with my service?

Reach out within 24 to 48 hours and adjustments may be offered at the stylist's discretion. Refunds are not offered.

Still have a question? themaneexperienceco@gmail.com · (770) 605-2782

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