Policies & Expectations

Booking Policy

• A $20 flat-rate deposit is required to secure your booking. This deposit goes toward the total cost of your service.

• Deposits are refundable depending on the amount of notice provided at time of cancellation.

• All appointments must be booked through the website only.

• Appointments must be scheduled at least 48 hours in advance. Same-day bookings are not accepted.

Cancellation & Rescheduling Policy

• Cancellations must be made at least 24 hours before your scheduled appointment.

• Clients who cancel with proper notice may reschedule and apply the original deposit toward their new appointment.

• Deposits may be transferred to a new appointment date.

• Clients may reschedule up to 2 times before the deposit is forfeited.

Late Policy

Out of respect for the schedule and other clients, punctuality is kindly expected. If you are more than 15 minutes late, the appointment may need to be cancelled and the deposit may be forfeited.

No-Show Policy

• If you do not show up for your scheduled appointment, your deposit will be forfeited.

• No-show clients are welcome to rebook. However, full payment will be required upfront before a new appointment is confirmed.

Guest & Children Policy

To maintain a peaceful, focused, and professional environment for every client, only the individual being serviced is allowed at the appointment. This policy helps ensure that your experience — and the experience of every client — is calm, comfortable, and uninterrupted.

Hair Preparation Policy

To make the most of your appointment time, please arrive with your hair properly prepared.

If you arrive with unprepared hair, a detangling fee may apply, and in some cases the appointment may need to be rescheduled. Additional fees — including detangling, squeeze-in, or applicable travel fees — may be added at the stylist's discretion.

Payment Policy

Final payment is due on the day of your appointment and must be completed before you leave. The following payment methods are accepted:

Service Satisfaction Policy

• Your satisfaction is a priority. If you are unhappy with your service, please reach out within 24–48 hours of your appointment.

• Adjustments or corrections may be offered when appropriate and at the stylist's discretion.

• Refunds are not offered. Concerns brought up after the 48-hour window will not be eligible for adjustments.

Children's Service Policy

The Mane Experience does not currently service children. Children are also not permitted in the space during appointments. This policy supports the focused and peaceful environment maintained for all adult clients.

Health & Safety Policy

• If you are feeling ill on the day of your appointment, please reschedule. Your health — and the health of your stylist — matters.

• Services will not be performed if lice, open wounds, severe scalp irritation, or any concerning scalp condition is present at the time of the appointment.

• In such cases, you may be advised to consult a physician before rescheduling your appointment.

Hair Extension Policy

• Clients may choose to provide their own hair, or hair may be provided by The Mane Experience.

• If you bring your own hair, you are responsible for the quality of that hair. Poor-quality or incompatible hair may affect the overall result of the service.

Photos & Marketing Policy

• The Mane Experience may photograph or record completed work for portfolio and marketing purposes.

• If you prefer not to be photographed or featured, please let us know before or during your appointment. Your preference will always be respected.

Travel Services Policy

• Travel services may be available within a 30-mile radius.

• A travel fee applies and will be communicated before your appointment is confirmed.

• Travel availability must be confirmed prior to booking to ensure the date and location can be accommodated.

Stylist Emergency Policy